Inter-departmental communication (1 day workshop)

The objective of any business is to sell profitable invoices. Often this goal gets lost or diluted between departmental goals, customers’ demands and supplier difficulties.

This highly motivational and enjoyable workshop deals with the key issue of communication and will introduce delegates to new levels of inter-departmental and personal performance.

The content of this course covers how to communicate effectively with customers, suppliers and “internal customers”. By the end of this course, delegates will be able to:

·        Understand how to “decode” communication

·        Understand customers’ true needs and build relationships as a result

·        Understand how to get the most out of a supplier

·        Handle confrontation and disputes profitably and professionally

·        Be able to build rapport quickly in any situation, even over the phone

·        Remove the barriers that exist between opposing views

·        Negotiate “better” solutions to potentially stressful problems

This course is ideal for any level of employee who regularly comes into contact with customers, suppliers or colleagues.

Quote

“Wow, I now understand! I wish I had done this course years ago, it would have saved a lot of heartache and stress.” Chris Bloore – Bloore & King